TEMP EXCHANGE

Recruiting Specialist Worldwide

For more information call: (0208) 801 2560

or email : info@tempexchange.co.uk

Service User  Survey 2017

 Service User  Survey 2016

 Service User  Survey 2015

Are all your needs being met by the provision of a personalized service ?

Does our service enable you to maintain maximum possible independence, choice and control ?

Are you aware of the care plan that is kept in your home ?

Do you know how to complain ?

Does the care staff complete paperwork in your care plan folder on a regular basis ?

Have risk assessments been undertaken in the last year ?

How do you feel the staff respect your dignity ?

How do you rate the staff in listening and supporting your needs and want ?

Is your carer friendly and approachable ?

How would you rate the staff assisting you to maintain confidence and positive self esteem ?

Does the carer arrive on time ?

Does the carer stay the allocated length of call ?

Are you able influence the care service you receive from Temp Exchange ?

If you made a complaint was it dealt with satisfactory ?

What other types of service would you like Temp Exchange to provide in future ?

 

Are all your needs being met by the provision of a personalized service ?

Does our service enable you to maintain maximum possible independence, choice and control ?

Are you aware of the care plan that is kept in your home ?

Do you know how to complain ?

Does the care staff complete paperwork in your care plan folder on a regular basis ?

Have risk assessments been undertaken in the last year ?

How do you feel the staff respect your dignity ?

How do you rate the staff in listening and supporting your needs and want ?

Is your carer friendly and approachable ?

How would you rate the staff assisting you to maintain confidence and positive self esteem ?

Does the carer arrive on time ?

Does the carer stay the allocated length of call ?

Are you able influence the care service you receive from Temp Exchange ?

If you made a complaint was it dealt with satisfactory ?

What other types of service would you like Temp Exchange to provide in future ?

 

Are all your needs being met by the provision of a personalized service ?

Does our service enable you to maintain maximum possible independence, choice and control ?

Are you aware of the care plan that is kept in your home ?

Do you know how to complain ?

Does the care staff complete paperwork in your care plan folder on a regular basis ?

Have risk assessments been undertaken in the last year ?

How do you feel the staff respect your dignity ?

How do you rate the staff in listening and supporting your needs and want ?

Is your carer friendly and approachable ?

How would you rate the staff assisting you to maintain confidence and positive self esteem ?

Does the carer arrive on time ?

Does the carer stay the allocated length of call ?

Are you able influence the care service you receive from Temp Exchange ?

If you made a complaint was it dealt with satisfactory ?

What other types of service would you like Temp Exchange to provide in future ?

 

 

Testimonials

See what existing clients have to say about us

It got up to a shaky start at first. It took time for them to know me and me to know them.

 

Now is hunky dory.

 

Thank you.

I found Temp Exchange to be a caring and professional service.  You demonstrated your patience and concern for my father's situation, and you were open to feedback.

I want to personally thank you for taking care of my mom during her last days. Your time with her was special and helped make her comfortable. I wish I had been able to spend more time with her, but having you there was a big help to me. I have a newfound respect for the care you give people. You are truly special.

 A couple of things after that which exceeded my expectations... your staff made follow up calls to see if everything was going well, you had a staff member visit with my parents to ensure they were comfortable with the care giver, you provided the same care giver time and time again to reduce confusion. I spoke with many staff members on the phone when calling in and each and every one of them was courteous, caring and extremely helpful.

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Contact us

 

Temp Exchange

25 Ashley Road,

Tottenham Hale,

London N17 9LJ

 

Customer service:

Tel: (0208) 801 2560

Fax (0208) 523 0681

E-mail: info@tempexchange.co.uk

Website: www.tempexchange.co.uk

Temp Exchange | Recruiting specialist worldwide

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